Warranties & Policies
Our unprecedented standard and extended warranty programs mean that we proudly stand behind the future-proof designs and top-notch manufacturing of our cabling solutions.
Warranties
Superior Essex Inc. products come with our standard manufacturer warranty which is fully set forth in the Terms and Conditions of Sale for Communication and Wire and Connectivity Products. This document governs all sales of such products.
PerformaLink® Warranty
The PerformaLink Warranty offers an extended warranty on our premise and fiber optic network installations. The PerformaLink® Warranty is fully set forth in the PerformaLink® Warranty Terms and Conditions.
PerformaWise® Warranty
The PerformaWise® Warranty offers an extended warranty of up to 40 years on any Superior Essex PowerWise® premises copper cables and PowerWise® premises fiber optic network installations used for the approved applications of LED lighting, security cameras, security devices or air valve controls and conforming substantially to the ANSI/TIA-568 series industry specifications.
Campus Warranty
The Campus Warranty offers an extended warranty on our OSP copper and fiber cables products installed within a single campus location. The Campus Warranty is fully set forth in the Campus Warranty Terms and Conditions.
nCompass Warranties
The nCompass Limited Lifetime Warranty ensures that (i) eligible copper and optical fiber components installed in a certified network cabling system will exceed the defined TIA-568 series industry specifications in effect at the time of product purchase and (ii) the products that comprise the Certified nCompass Cabling System will meet or exceed the applicable performance specification in effect at the time of manufacture. For complete information, see the nCompass Limited Lifetime Warranty Terms and Conditions.
The nCompass Standard Compliant 25-Year Warranty ensures that for a period of 25 years from date of installation (i) eligible copper and optical fiber components installed in a certified network cabling system will meet the defined TIA-568 series industry specifications in effect at the time of product purchase and (ii) the products that comprise the Certified nCompass Cabling System will meet the applicable performance specification in effect at the time of manufacture. For complete information, see the nCompass Standard Compliant 25 Year Warranty Terms and Conditions.